Our client is a major multi-channel retailer with over 3,000 retail stores and 45,000 employees.  They are looking for an experienced BI Analyst to join their eCommerce team, based in San Jose.  As you will see in the job description below, the role is a combination of report development, internal client consulting and analysis. 

MAJOR RESPONSIBILITIES:
identify key performance metrics, build dashboards, competitive benchmarking, market analysis, present key insights and ensure data drives actions to improve the business

Maintain and administer all process descriptions associated with management reporting

Interact with Ecommerce managers to resolve management reporting issues, provide report training and support

Assist Ecommerce managers in developing Key Performance Indicators (KPIs) for their respective initiatives and features

Analyze and improve management reporting processes

Work w/Ecommerce marketing team to instrument, measure, analyze & report on online & cross channel marketing programs: include search engine marketing, email campaigns & all mkting & ad campaigns

Generate ad hoc analyses, surveys and reporting (including historical database and competitive analyses) to support web site development, marketing planning, strategy and operations

Troubleshoot Ecommerce report instrumentation and reporting issues and anomalies

Take a leading role in defining and implementing new reporting, making recommendations using good business and financial judgment

Take a leading role in working to drive improvements to current systems and technologies within the reporting area.

Work with business leaders within the Ecommerce team and throughout the organization to understand significant business drivers and translate them to reporting

Liaison with all departments to gather, maintain, and manage data regarding Ecommerce and multi-channel performance reporting and analysis

Assist in the development of new initiatives arising from business changes and new areas of opportunity

Objectively deliver insights and help create a culture of data-driven decision making

Mine qualitative research data and customer satisfaction / survey data and tie to actionable business insights

Assist Platform Solutions team w/defining key metrics for feature success, determining financial justification of new features, functionality, & enhancements through ROI analysis & data interpretation

Direct cross-functional project teams and influence business