Our client is a division of a Fortune 100 company.  They furnish subscription-based online research / databases for several industries.
 
The Manager of Search Engine Optimization will provide people leadership and management for the SEO team within the Customer Operations organization.

This position is responsible for the operational management and successful execution of search engine strategies across client websites. This position will leverage team SEO expertise to create and continually refine fulfillment and diagnostic processes and consulting services within the team and will provide daily people management at the team level. This role reports to the Director, Customer Operations and is located in Eagan, MN.
 
Key responsibilities include:
 
Utilize knowledge of search engine techniques to produce effective and best-in-class websites for attorneys. Create processes, standards of excellence and implement with team of SEO consultants. Coordinate fulfillment work and ensure alignment with search engine marketing strategies.

Provide people leadership to a team of three (3) team leads 35+ SEO Consultants and team of technical specialists.  Includes attracting key talent, establishing performance standards, coaching, development/career planning and fostering a collaborative, team environment. The team consists of several SEO consultants and specialists.

Manage web production and cost schedules on a daily basis. Ensure the execution of SEO is in a timely and efficient manner and resources are allocated appropriately. Establish quality standards and measurements to deliver a high quality product. Review and provide quality assurance on work product on a daily basis.

Work collaboratively with external customers and field sales representatives on matters related to client service and fulfillment.  Clarify, set expectations, and resolve issues. Develop and measure key business metrics for customer value, search marketing effectiveness and productivity.

Interface with other Customer Operations managers and team leads on fulfillment and process improvement initiatives. Includes design team, project management team, web development team and content.

Stay current on SEO developments and develop effective cross organization communications.

Analyze and develop procedures to measure and track success of customer SEO strategies and programs

Communicate the application of SEO strategies, performance metrics and programs to sales representatives, account managers, and other employees at regular business meetings

RESPONSIBILITY FOR WORK OF OTHERS:
Direct management accountability for team leads, search engine optimization consultants and specialists. 

Develop performance and production metrics and regular reporting.