Project Manager, Web & CRM
Location: San Francisco (Hybrid)
Job Type: Marketing
Our client is a global consumer products company in the luxury cosmetics space. They operate in more than 50 countries with more than 3,000 retail locations & 6,000 trained service experts worldwide.
They are currently seeking a Project Manager that will lead various digital projects with a strong focus on web/ecommerce enhancements, CRM, and innovation. This PM will work closely with stakeholders to define project scope and plans, serve as a key point person on 3rd party vendor evaluations and contracts, plan and track necessary resources and budget, and guide project teams to deliver quality, on time, and on budget solutions through effective communications, risk management, and day-to-day oversight of projects.
Responsibilities include:
Lead E-com & Digital team in scoping & estimating new project efforts; develop, oversee and share out comprehensive project plans
Lead key digital innovation & web initiatives (ie. Brow Try On build & evolution, ecommerce re-platform, CRM initiatives) to on time, on budget, successful implementations for our brand, including resource management, milestone tracking, risk assessment and project plan development
Lead evaluation of new & existing vendor’s capabilities for projects when applicable. Serve as point person for RFP process when new vendors are required
Negotiate SOWs, contracts, and business terms with key vendors, with support from Legal and Purchasing
Oversee resource forecasting for innovation and web enhancement projects
Identify PM process improvements and assist the team in putting in place processes, tools, and documentation that allow us to scale our operations as our digital footprint grows
Communicate status updates, schedules & action items for both quarterly innovation projects and ongoing site releases, to keep the team focused on delivering results and ensure markets and Global Digital stakeholders have visibility into key project activities
Qualifications:
5+ years previous experience in web/mobile or ecommerce (experience managing multi-lingual, multi-national sites a plus)
Previous experience managing technical or data-heavy projects or web site releases at a consumer facing or tech company desired
Proven track record of getting things done and done well as demonstrated by the projects you’ve shepherded to delivery
Strong intuitive grasp of customers, with the ability to translate into the site experience
Our ideal candidate is someone who has a proven track record of delivering complex projects with many dependencies and work streams
Ability to work independently and drive schedules and dates, as well as a facility for working on highly collaborative projects with a wide range of contributors (designers, project managers, developers, QA, business leaders)
Meticulous/thorough with details and incredibly organized. Must be proactive in retrieving and following up on all assets necessary to get job done on time and with quality, able to identify requirements to execute tasks
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