Customer Success Manager – North America
Location: Remote / Virtual
Job Type:
Our client is an international technology company (UK-based) with some of the leading data platforms on the marketplace. Their customer data platform, data management tools and fraud prevention technologies are best-in-class.
They are currently looking for a motivated individual to drive growth from their key accounts in North America. Partnering with Sales and Professional Services, this individual will establish growth and adoption plans for key accounts and ensure they maintain the high level of retention they currently have in the business.
Responsibilities include:
Establish clear retention goals and process milestones for the client and employees to work toward
Assist customers strategically in seeing the future value that can be gained from the product
Promote the value of the product and upsell in support of our land and expand strategy in place today
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Promote an energetic fan base for products and locate brand ambassadors to share the product’s benefit and value
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Work with the product development teams and provide feedback from our customers to influence the roadmap
Qualifications:
3-5 years of experience in customer service or customer success position strongly preferred
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to understanding the product and the landscape
Accountability and personal organization are essential
Proven ability for driving successful growth in customer adoption in prior roles
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Apply
Please tell us a little bit about yourself and the types of positions you are interested in. We will do our best to get back to you with some feedback asap.
